SWAT
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Recent activity by SWAT-
Will the driver wait for me if I'm late?
Your driver will not wait for you if you are late. You are advised to be at the pick up point 10 minutes prior to your pick up time.
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I received a “We’re sorry we couldn’t find you a ride this time” message, why is that so and what should I do?
We would love to arrange your ride home, but there are 3 possible reasons which could have happened: Our system adheres to strict maximum duration times to ensure all passengers get home fast, we ...
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What is the bus departure time?
There are six departure timings: 12am, 1am, 2am, 3am, 4am and 5am.
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Why did I travel by a different route today? / Why does my travel time differ between days?
SWAT uses a dynamic routing algorithm. This means that for every trip, we will generate the most efficient route based on that trip’s demand and other variables such as the traffic conditions. Henc...
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I did not manage to book a ride and it is past the booking cut off time. What should I do?
Booking window will be available from 12 pm the day before departure and up to 3 hours before departure time. If you have missed the booking window, please approach the Transport Duty Manager at th...
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Where is my pick up and drop off location?
CarIf your booking is assigned to a Car, please proceed to RWS level B1, Coach Bay in front of RWS S8 Bus Stop to board the transport.BusIf your booking is assigned to a Bus, please proceed to RWS ...
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How can I view SWAT’s Terms and Conditions and Privacy Policy?
SWAT’s Terms and Conditions and Privacy Policy can be viewed in the app under Settings > Legal section.
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Can I change the drop-off address after I board the vehicle?
No, you are not allowed to change the drop off address after boarding the vehicle. In the event if you have entered a wrong address, you may ask the driver to alight you at a safe location during t...
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Can I cancel my booking? Is there a time limit for it? Will I be charged?
We encourage you to cancel your booking before the cut off time if you are not able to make it for the ride. This will allow the seat to be freed up to serve other passengers. Click Manage Rides in...
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What do I do if I have a question?
We’re always happy to help. You can drop us an in-app feedback and we will respond within 1 business day!