SWAT
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Recent activity by SWAT-
I am unable to swipe my boarding code, what should I do?
App Booking Please show the driver your ride confirmation ticket and inform him of your Name and last 4 digits of your phone number. He will manually board you via the driver application.
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Where can I retrieve my booking?
App Booking Select Menu > Manage Ride > Select the particular booking > tap on the Boarding Pass Before booking cut off time, your Bus ID and drop off location will be TBC. After booking cut off ti...
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What should I do if I am going to be late or missed my ride?
If you are going to be late to your current booking, please cancel and find an alternative.
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When will I know if my Ride is Confirmed and when will I receive Vehicle Details?
App Booking 150 minutes before the departure time, you will be prompted to check on your confirmed ride with your vehicle details. CarIf your booking is assigned to a Car, please proceed to RWS lev...
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When can I make a booking for my ride?
Booking is only available from 10 am on the day before departure and up to 3 hours before the respective departure time. If you see the banner "Out of Service Time", it means that the booking windo...
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What should I do if I forgot my password?
You can reset your password in the app by clicking ‘Forget Password’, please follow the instructions prompted on the screens.
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Will the driver wait for me if I'm late?
Your driver will not wait for you if you are late. You are advised to be at the pick up point 10 minutes prior to your pick up time.
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I received a “We’re sorry we couldn’t find you a ride this time” message, why is that so and what should I do?
We would love to arrange your ride home, but there are 3 possible reasons which could have happened: Our system adheres to strict maximum duration times to ensure all passengers get home fast, we ...
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What is the bus departure time?
There are six departure timings: 12am, 1am, 2am, 3am, 4am and 5am.
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Why did I travel by a different route today? / Why does my travel time differ between days?
SWAT uses a dynamic routing algorithm. This means that for every trip, we will generate the most efficient route based on that trip’s demand and other variables such as the traffic conditions. Henc...